Haggar Clothing Co., Tim Brown and Everson Walls Partner with Ethos Education Group to Build Character in Students

The Ethos Education Group teaches students how to develop the positive character traits that will enable them to become future leaders of America.

Haggar Clothing Co.

FRISCO, TexasJune 26, 2017PRLog — Ethos Education Group and Haggar Clothing Co. today announced a partnership making Haggar the title sponsor of the Ethos character development program – ETHOS VILLAGE. Heisman Trophy winner and NFL Hall of Famer Tim Brown and Super Bowl Champion Everson Walls have partnered with Ethos Education Group (Ethos) in Frisco to offer ETHOS VILLAGE, a first-of-its kind character development program for students.

ETHOS VILLAGE is a web-based application designed to help students who struggle with eating disorders, drug and alcohol addiction, bullying, gambling, peer pressure, and violent behavior. The program helps students address and overcome these challenges by teaching them self-esteem and foundational character traits.

To support the mission of Ethos, Haggar Clothing Co. will donate $10,000, provide 1,000 pairs of Haggar pants to deserving Ethos students and parents, and develop three summer intern positions within their corporate headquarters.

“We are excited to partner with Haggar Clothing Co. as our title sponsor. They understand the importance of helping students develop self-identity in a way that brings purpose and meaning to their lives, all while supplementing currently available school curriculums,” says Michael Davis, President of Ethos Education Group.

ETHOS VILLAGE improves students’ educational experience by redefining success. Utilizing an inclusive approach to character and life skills development, the program leverages celebrity athletes and entertainers to connect with impressionable students through a wide range of interactive curriculum platforms that support the mutual goals of both parents and educators.

“As I heard growing up, it takes a village to raise a child,” says Davis. “We value the diversity of political, religious and cultural views that surround us every day. We’re also sensitive to reflect values that are universally embraced such as commitment, generosity, respect, perseverance, courage, honesty, patience, temperance and fortitude – values we believe are commonly shared by successful people.”

Through participation in the ETHOS VILLAGE program, students of all ages are given the opportunity to learn about positive character traits through the lens of character development workbooks, professional and celebrity testimonies, virtual classrooms, and on-demand videos. After studying a featured character trait, each student is then called on to use critical thinking skills to engage in creative writing about his or her own life in a personalized student journal.

“Haggar is privileged to become the title sponsor of Ethos Village and support the amazing work they are doing to inspire students to reach their full potential,” said Michael Stitt, CEO, Haggar Clothing Co. “Collaborating with Ethos Education Group to impact thousands of young lives makes this sponsorship incredibly rewarding for our entire team.”

“What makes ETHOS VILLAGE unique is the way it supports parents,” says Ethos partner Everson Walls. “By addressing the needs of students while also inspiring the people who lead them at home, we feel we’re able to offer a more comprehensive program.”

Fellow Ethos partner Tim Brown adds, “There is a tremendous need for this kind of character development program in all public and private schools across this great country. When you look at the large number of African-Americans and Hispanics that are currently in prison compared to the general population, you see the scope of the problem we face as a nation.”

“Our goal is to infuse positive character traits and leadership skills in all students, no matter race, religion or financial status,” says Davis. “Many others, from different walks of life and professions, will come on board in the near future to help encourage and inspire our children.”

The easily customized ETHOS VILLAGE app is available to all public and charter high schools.

To learn more, visit ethoseducationgroup.org and ethosvillage.com.

About Ethos Education Group (Ethos):

Ethos is a nonprofit organization whose mission is to promote and deliver the written, online and seminar tools that make up the ETHOS VILLAGE character development program, all of which are designed to engage, motivate and inspire youth as they move along the path from childhood to adulthood.

About Haggar Clothing Co.:

Since its beginnings in a one-room office in Dallas, Texas in 1926, Haggar Clothing Co. has grown from a manufacturer of fine men’s dress pants and slacks, into one of the most recognized and original apparel brands in the market. Haggar is the official provider of the Gold Jacket to the Pro Football Hall of Fame Enshrines since 1978, the maker of the Naismith Orange Jacket for the Basketball Hall of Fame, and Official Clothing partner to the Hockey Hall of Fame. Today, Haggar Clothing Co. has the #1 selling dress pant and #1 selling casual pant in America (based on NPD Q1 2017 unit sales of men’s dress pants & men’s non-denim casual pants sold in department store/national chains), and has been a leader in men’s apparel for more than 90 years.

Haggar Clothing Co., Tim Brown and Everson Walls Partner with Ethos Education Group to Build Character in Students

The Ethos Education Group teaches students how to develop the positive character traits that will enable them to become future leaders of America.

Haggar Clothing Co.

FRISCO, TexasJune 26, 2017PRLog — Ethos Education Group and Haggar Clothing Co. today announced a partnership making Haggar the title sponsor of the Ethos character development program – ETHOS VILLAGE. Heisman Trophy winner and NFL Hall of Famer Tim Brown and Super Bowl Champion Everson Walls have partnered with Ethos Education Group (Ethos) in Frisco to offer ETHOS VILLAGE, a first-of-its kind character development program for students.

ETHOS VILLAGE is a web-based application designed to help students who struggle with eating disorders, drug and alcohol addiction, bullying, gambling, peer pressure, and violent behavior. The program helps students address and overcome these challenges by teaching them self-esteem and foundational character traits.

To support the mission of Ethos, Haggar Clothing Co. will donate $10,000, provide 1,000 pairs of Haggar pants to deserving Ethos students and parents, and develop three summer intern positions within their corporate headquarters.

“We are excited to partner with Haggar Clothing Co. as our title sponsor. They understand the importance of helping students develop self-identity in a way that brings purpose and meaning to their lives, all while supplementing currently available school curriculums,” says Michael Davis, President of Ethos Education Group.

ETHOS VILLAGE improves students’ educational experience by redefining success. Utilizing an inclusive approach to character and life skills development, the program leverages celebrity athletes and entertainers to connect with impressionable students through a wide range of interactive curriculum platforms that support the mutual goals of both parents and educators.

“As I heard growing up, it takes a village to raise a child,” says Davis. “We value the diversity of political, religious and cultural views that surround us every day. We’re also sensitive to reflect values that are universally embraced such as commitment, generosity, respect, perseverance, courage, honesty, patience, temperance and fortitude – values we believe are commonly shared by successful people.”

Through participation in the ETHOS VILLAGE program, students of all ages are given the opportunity to learn about positive character traits through the lens of character development workbooks, professional and celebrity testimonies, virtual classrooms, and on-demand videos. After studying a featured character trait, each student is then called on to use critical thinking skills to engage in creative writing about his or her own life in a personalized student journal.

“Haggar is privileged to become the title sponsor of Ethos Village and support the amazing work they are doing to inspire students to reach their full potential,” said Michael Stitt, CEO, Haggar Clothing Co. “Collaborating with Ethos Education Group to impact thousands of young lives makes this sponsorship incredibly rewarding for our entire team.”

“What makes ETHOS VILLAGE unique is the way it supports parents,” says Ethos partner Everson Walls. “By addressing the needs of students while also inspiring the people who lead them at home, we feel we’re able to offer a more comprehensive program.”

Fellow Ethos partner Tim Brown adds, “There is a tremendous need for this kind of character development program in all public and private schools across this great country. When you look at the large number of African-Americans and Hispanics that are currently in prison compared to the general population, you see the scope of the problem we face as a nation.”

“Our goal is to infuse positive character traits and leadership skills in all students, no matter race, religion or financial status,” says Davis. “Many others, from different walks of life and professions, will come on board in the near future to help encourage and inspire our children.”

The easily customized ETHOS VILLAGE app is available to all public and charter high schools.

To learn more, visit ethoseducationgroup.org and ethosvillage.com.

About Ethos Education Group (Ethos):

Ethos is a nonprofit organization whose mission is to promote and deliver the written, online and seminar tools that make up the ETHOS VILLAGE character development program, all of which are designed to engage, motivate and inspire youth as they move along the path from childhood to adulthood.

About Haggar Clothing Co.:

Since its beginnings in a one-room office in Dallas, Texas in 1926, Haggar Clothing Co. has grown from a manufacturer of fine men’s dress pants and slacks, into one of the most recognized and original apparel brands in the market. Haggar is the official provider of the Gold Jacket to the Pro Football Hall of Fame Enshrines since 1978, the maker of the Naismith Orange Jacket for the Basketball Hall of Fame, and Official Clothing partner to the Hockey Hall of Fame. Today, Haggar Clothing Co. has the #1 selling dress pant and #1 selling casual pant in America (based on NPD Q1 2017 unit sales of men’s dress pants & men’s non-denim casual pants sold in department store/national chains), and has been a leader in men’s apparel for more than 90 years.

Law Schools Faced With Fewer – and Dumber – Applicants

Law School Applicants Are Less Academically Qualified

WASHINGTONJune 26, 2017PRLog — The nation’s law schools, already faced with a crisis which is causing many to slash standards and class sizes, are now also alarmed by the cratering of the academic quality of those who are applying, a problem which affects everyone, says public interest law professor John Banzhaf.

        He cites a recent study showing that while the pool of applicants to law schools has recently dropped by 39%, the decline in qualified applicants is down 61%.

        The increased admission of academically unqualified candidates has already resulted in a growing number of accredited law schools admitting hundreds of students with only a very dismal chance of even passing the bar, much less being hired as lawyers.

        For example, in 2014, 74 out of 202 accredited law schools admitted classes consisting of at least 25% of students at high or greater risk of failing the bar, compared to only 30 such schools in 2010.

        Indeed, we are already seeing dramatic increases in graduates flunking the bar exam.

        For example, the California summer bar exam pass rate for the July exam was at an all time low, with only 43% able to demonstrate this minimal level of competence.

        The AboveTheLaw website reported that “students with terrible LSAT scores are applying to law school in droves.”  It bemoaned what it called a “law school brain drain” which “continues to wreak havoc” on the legal profession; one which has led to a “cycle of dismal bar exam passage rates, producing yet another generation of unhappy, unemployed, or underemployed law school graduates.   This does not bode well for anyone,” it warns.

        The ABA Journal reported that “those with good LSAT scores may be choosing to forgo law school,” noting declines in the academic quality of students admitted even to top law schools like Harvard and the University of Chicago.

        The impact of less qualified students going to law school will be felt by everyone, because most law students are forced to take out federal loans which in many cases average over $100,000.

        If, upon graduation, they are unable to obtain any legal position at all, much a well-paying legal attorney job, they are very unlikely to repay the loans, and taxpayers will be stuck with the tab.

        The total amount of law school graduate debt is already well over $3 billion and climbing.

        It’s important to recognize that we need good talented lawyers to create and enforce legal rights, to deal with the increasing complexity of international relationships and complex licensing agreements, to apply existing law to new scientific and technical developments, and to resolve the disputes, between both individuals and interest groups, which are inevitable in our complex society, in a way which is fair and also is seen as fair, says Banzhaf, noting just some roles lawyers can and do play.

        If many law school graduates who entered with clearly inadequate academic credentials can’t get a job, or get a dead end position requiring little imagination or concern for social problems, we will all suffer, says Banzhaf, reminding us that 32 of the 55 framers of the U.S. Constitution were lawyers, and that skilled lawyers have helped make most of the great reforms of the 20th century possible.

JOHN F. BANZHAF III, B.S.E.E., J.D., Sc.D.
Professor of Public Interest Law
George Washington University Law School,
FAMRI Dr. William Cahan Distinguished Professor,
Fellow, World Technology Network,
Founder, Action on Smoking and Health (ASH),
2000 H Street, NW, Wash, DC 20052, USA
(202) 994-7229 // (703) 527-8418
http://banzhaf.net/  jbanzhaf3ATgmail.com  @profbanzhaf

Victory Workspace Launches Expansive Shared Work Environment in Walnut Creek

Victory Workspace Walnut Creek, formerly Laptop Lounge, has opened its doors in the heart of downtown Walnut Creek.

Community For Entrepreneurs

WALNUT CREEK, Calif.June 26, 2017PRLog — Victor Mataraso, owner of Victory Workspace Danville, has opened the doors to Victory Workspace Walnut Creek, formerly Laptop Lounge, which has been renamed, rebranded, and relocated to the heart of downtown Walnut Creek, now at 1261 Locust Street, at the corner of Mt. Diablo Blvd. and Locust Street.

Operating under the corporate entity Reliable Receptionist, a Walnut Creek firm Mataraso launched in 2007, Victory Workspace Walnut Creek is a shared work environment and community for entrepreneurs, business owners, freelancers, startups, and, increasingly, corporate executives who are flexible on where they work, offering office infrastructure and support services, such as open workstations, dedicated desks, private meeting rooms, business address and mail handling, and live telephone receptionist service. With the transformation, the distinctive shared work environment model moves from a 3,200-square-foot space to 6,400 square feet, with expanded serviced amenities and striking views of Mount Diablo.

Open to the public and by membership, Victory Workspace Walnut Creek offers an environment where people can work independently, but where they don’t have to work alone.

“Many people don’t want to lease a traditional office, but they need a place to work beyond the isolation of home or the distractions of a coffee shop,” says Mataraso. “Our members are looking for a balance between solitude and community—where community sparks both creativity and motivation. That’s what they find at Victory Workspace.”

Access to Victory Workspace Walnut Creek is a private street level vestibule on Locust Street, with mailboxes, storage lockers, and indoor bike parking. Fully ADA accessible, a dedicated elevator and stairwell serve the second floor reception area, common rooms, dining area, open community space with large work tables and premium seating, and suites, which include an executive-style office for three; a mid-size conference room for six to eight; and a large conference room for 14-16.

The monthly memberships of local professionals and entrepreneurs drive Victory Workspace’s core business, but the shared workspace environment is also attractive to out-of-towners, says Mataraso.

“People come into Walnut Creek for a day or two and they’re looking for a place to work—to open the computer, make phone calls, and conduct business—they’re looking for a place other than their hotel room or nearby coffee shop. There aren’t a lot of places where you can “hang your coat” for a few hours or a day or two in Walnut Creek, but you can here at Victory Workspace.”

While in existence for decades, the shared workspace industry is experiencing tremendous growth—particularly in suburban markets—as both independent professionals and corporate workers increasingly leave the traditional office environment to enjoy a more mobile work-style made possible by advances in mobile communications technology.

“The community that we’ve built is more than just a place to workit’s a community of coworkers who have similar objectives and who want to support each other in achieving them,” says Mataraso. “And that’s how the name ‘Victory’ came about—based on the idea of personal achievement and success that’s important to all business professionals.”

About Victory Workspace, www.VictoryWorkspace.com

With locations in Walnut Creek and Danville (CA), Victory Workspace provides the best of both worlds: a focused and fully-furnished business environment free of the distractions of a home office or coffee shop and an inspiring community where like-minded professionals can interact, network, and collaborate. Specifically designed for the suburban market, Victory Workspace takes a hybrid approach, combining the openness of coworking with more traditional office infrastructure, such as a formal reception desk and telephone receptionists. Operating under the corporate entity Reliable Receptionist, founded by Victor Mataraso in 2007, Victory Workspace is a member of the Global Workspace Association, GWA, an international association that represents serviced workspaces.

Victory Workspace Launches Expansive Shared Work Environment in Walnut Creek

Victory Workspace Walnut Creek, formerly Laptop Lounge, has opened its doors in the heart of downtown Walnut Creek.

Community For Entrepreneurs

WALNUT CREEK, Calif.June 26, 2017PRLog — Victor Mataraso, owner of Victory Workspace Danville, has opened the doors to Victory Workspace Walnut Creek, formerly Laptop Lounge, which has been renamed, rebranded, and relocated to the heart of downtown Walnut Creek, now at 1261 Locust Street, at the corner of Mt. Diablo Blvd. and Locust Street.

Operating under the corporate entity Reliable Receptionist, a Walnut Creek firm Mataraso launched in 2007, Victory Workspace Walnut Creek is a shared work environment and community for entrepreneurs, business owners, freelancers, startups, and, increasingly, corporate executives who are flexible on where they work, offering office infrastructure and support services, such as open workstations, dedicated desks, private meeting rooms, business address and mail handling, and live telephone receptionist service. With the transformation, the distinctive shared work environment model moves from a 3,200-square-foot space to 6,400 square feet, with expanded serviced amenities and striking views of Mount Diablo.

Open to the public and by membership, Victory Workspace Walnut Creek offers an environment where people can work independently, but where they don’t have to work alone.

“Many people don’t want to lease a traditional office, but they need a place to work beyond the isolation of home or the distractions of a coffee shop,” says Mataraso. “Our members are looking for a balance between solitude and community—where community sparks both creativity and motivation. That’s what they find at Victory Workspace.”

Access to Victory Workspace Walnut Creek is a private street level vestibule on Locust Street, with mailboxes, storage lockers, and indoor bike parking. Fully ADA accessible, a dedicated elevator and stairwell serve the second floor reception area, common rooms, dining area, open community space with large work tables and premium seating, and suites, which include an executive-style office for three; a mid-size conference room for six to eight; and a large conference room for 14-16.

The monthly memberships of local professionals and entrepreneurs drive Victory Workspace’s core business, but the shared workspace environment is also attractive to out-of-towners, says Mataraso.

“People come into Walnut Creek for a day or two and they’re looking for a place to work—to open the computer, make phone calls, and conduct business—they’re looking for a place other than their hotel room or nearby coffee shop. There aren’t a lot of places where you can “hang your coat” for a few hours or a day or two in Walnut Creek, but you can here at Victory Workspace.”

While in existence for decades, the shared workspace industry is experiencing tremendous growth—particularly in suburban markets—as both independent professionals and corporate workers increasingly leave the traditional office environment to enjoy a more mobile work-style made possible by advances in mobile communications technology.

“The community that we’ve built is more than just a place to workit’s a community of coworkers who have similar objectives and who want to support each other in achieving them,” says Mataraso. “And that’s how the name ‘Victory’ came about—based on the idea of personal achievement and success that’s important to all business professionals.”

About Victory Workspace, www.VictoryWorkspace.com

With locations in Walnut Creek and Danville (CA), Victory Workspace provides the best of both worlds: a focused and fully-furnished business environment free of the distractions of a home office or coffee shop and an inspiring community where like-minded professionals can interact, network, and collaborate. Specifically designed for the suburban market, Victory Workspace takes a hybrid approach, combining the openness of coworking with more traditional office infrastructure, such as a formal reception desk and telephone receptionists. Operating under the corporate entity Reliable Receptionist, founded by Victor Mataraso in 2007, Victory Workspace is a member of the Global Workspace Association, GWA, an international association that represents serviced workspaces.

49% of America's Small Business Owners Expect Their 2018 Projected Sales to Increase by over 20%

Based on 2017 Small Business Expo attendee registrant polling of 741 registrant

June 26, 2017PRLog — In a recent study conducted by Small Business Expo (http://www.thesmallbusinessexpo.com), America’s Biggest business trade show and conference, a statistical survey¹ based on 741 business owner registrants projected their sales to increase in 2018. Survey shows 49% of registrants projected their 2018 sales to increase by 20+%; 22% of registrants’ sales to increase by 10-20%; 16% of registrants’ sales to increase by 6-10%; 13% of registrants’ sales to increase by 1-5%.

NOTE: Small Business Expo gives permission to republish this article and business statistic in your business and news features (TV, Radio, Print, etc).

For more information please contact: Susan Baah, 212-651-0679, Susan@theshowproducers.com.

About Small Business Expo

Small Business Expo® is the nation’s largest small business networking and learning event in the country. In 2015-2016 it was ranked as an Inc. 5000 company as the fastest-growing privately held business. Every year, over 100,000 small business professionals and entrepreneurs across the country attend Small Business Expo to take their business to the next level. The show’s owner, Film, Stage & ShowBiz Expo LLC. was founded in 2008 by Zachary Lezberg.

49% of America's Small Business Owners Expect Their 2018 Projected Sales to Increase by over 20%

Based on 2017 Small Business Expo attendee registrant polling of 741 registrant

June 26, 2017PRLog — In a recent study conducted by Small Business Expo (http://www.thesmallbusinessexpo.com), America’s Biggest business trade show and conference, a statistical survey¹ based on 741 business owner registrants projected their sales to increase in 2018. Survey shows 49% of registrants projected their 2018 sales to increase by 20+%; 22% of registrants’ sales to increase by 10-20%; 16% of registrants’ sales to increase by 6-10%; 13% of registrants’ sales to increase by 1-5%.

NOTE: Small Business Expo gives permission to republish this article and business statistic in your business and news features (TV, Radio, Print, etc).

For more information please contact: Susan Baah, 212-651-0679, Susan@theshowproducers.com.

About Small Business Expo

Small Business Expo® is the nation’s largest small business networking and learning event in the country. In 2015-2016 it was ranked as an Inc. 5000 company as the fastest-growing privately held business. Every year, over 100,000 small business professionals and entrepreneurs across the country attend Small Business Expo to take their business to the next level. The show’s owner, Film, Stage & ShowBiz Expo LLC. was founded in 2008 by Zachary Lezberg.

Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

Evolve Contact Suite Addresses Demand for Customer Interactions across Social Media, Text, Web Chat and More

WAYNE, Pa.June 26, 2017PRLogEvolve IP, The Cloud Services Company™, today announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact center managers need to create outstanding customer experiences, optimize agent productivity and drive insight-based business intelligence decisions. The Evolve Contact Suite is uniquely positioned in the market with its capability to be deployed on top of a customer’s current phone system or be seamlessly integrated with Evolve IP’s hosted PBX and unified communications solution.

The capabilities and tools address multichannel interactions, deliver improved customer care and increase upsell/cross-sell opportunities with:

      • The ability to better serve customers through multi-channel interactions. Today’s consumers seek service and support across multiple channels and through various mobile and desktop devices. Evolve Contact Suite enables businesses to communicate with customers in their preferred channel, including social media, text/SMS, email, web chat, web callback, and phone.

      • The delivery of a comprehensive contact history across all channels and interactions. A customer may begin corresponding via text, then move to web chat and call later in the day to confirm details. Evolve Contact Suite delivers an integrated communications history, helping agents deliver informed, efficient customer experiences, fully integrating with CRM solutions and other business applications already in use by the enterprise.

      • The capability to build advanced call flows via a visual workflow tool for self-service applications, data-driven routing, and personalized customer interactions. Evolve Contact Suite’s intuitive graphical interface makes workflow changes easy, removing cumbersome manual processes. The visual workflow tool helps contact center managers better prioritize calls to the most qualified agents at the right time to improve service levels and increase sales opportunities.

“The Evolve Contact Suite’s advanced features provide contact center lead­ers with powerful real-time control and visibility of their agents along with rich operational insights,” said Evolve IP’s VP of Contact Center Solution, Rich Fox. “From quality management to customer surveys to CRM integration to business intelligence, the solution offers tools that streamline agent interactions and enhance customer experience.”

Evolve Contact Suite is currently available and offers a concurrent licensing model to help businesses cost-effectively manage multi-shift and split-shift workforce needs. Evolve IP will provide in-person demos of Evolve Contact Suite in booth #1100 at the 18th Annual Call Center Week Expo, occurring June 26-30 in Las Vegas. More information on Evolve Contact Suite can be found here.

ABOUT EVOLVE IP

Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP’s combination of security, stability, scalability, and lower total cost of ownership is fundamentally superior to outdated legacy systems and other cloud offerings. Today the company’s services, including disaster recovery, contact centers, virtual desktops, IP phone systems / unified communications, IaaS, and more, are deployed by more than 1,300 commercial business accounts with nearly 200,000 users, licensed seats and managed end points. Visit www.EvolveIP.net for more information.

ABOUT Evolve IP’s Contact Center Solution

Optimize Agents. Gain Insights. Improve Experience. Your contact center is the lifeblood of the enterprise and anything you can do to improve agent results and the customer experience is a major win for the business. On the other hand, if you’re not leveraging technologies like omni-channel, workforce management, and advanced business intelligence you’re likely falling behind the competition. Evolve IP’s contact center provides all of the features you need to run a world-class operation and since it’s delivered in the cloud you won’t have to play catch-up when new technologies emerge. Most importantly, we integrate with the applications you already use making deployment simple, and we build custom solutions that make your team more effective.

Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

Evolve Contact Suite Addresses Demand for Customer Interactions across Social Media, Text, Web Chat and More

WAYNE, Pa.June 26, 2017PRLogEvolve IP, The Cloud Services Company™, today announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact center managers need to create outstanding customer experiences, optimize agent productivity and drive insight-based business intelligence decisions. The Evolve Contact Suite is uniquely positioned in the market with its capability to be deployed on top of a customer’s current phone system or be seamlessly integrated with Evolve IP’s hosted PBX and unified communications solution.

The capabilities and tools address multichannel interactions, deliver improved customer care and increase upsell/cross-sell opportunities with:

      • The ability to better serve customers through multi-channel interactions. Today’s consumers seek service and support across multiple channels and through various mobile and desktop devices. Evolve Contact Suite enables businesses to communicate with customers in their preferred channel, including social media, text/SMS, email, web chat, web callback, and phone.

      • The delivery of a comprehensive contact history across all channels and interactions. A customer may begin corresponding via text, then move to web chat and call later in the day to confirm details. Evolve Contact Suite delivers an integrated communications history, helping agents deliver informed, efficient customer experiences, fully integrating with CRM solutions and other business applications already in use by the enterprise.

      • The capability to build advanced call flows via a visual workflow tool for self-service applications, data-driven routing, and personalized customer interactions. Evolve Contact Suite’s intuitive graphical interface makes workflow changes easy, removing cumbersome manual processes. The visual workflow tool helps contact center managers better prioritize calls to the most qualified agents at the right time to improve service levels and increase sales opportunities.

“The Evolve Contact Suite’s advanced features provide contact center lead­ers with powerful real-time control and visibility of their agents along with rich operational insights,” said Evolve IP’s VP of Contact Center Solution, Rich Fox. “From quality management to customer surveys to CRM integration to business intelligence, the solution offers tools that streamline agent interactions and enhance customer experience.”

Evolve Contact Suite is currently available and offers a concurrent licensing model to help businesses cost-effectively manage multi-shift and split-shift workforce needs. Evolve IP will provide in-person demos of Evolve Contact Suite in booth #1100 at the 18th Annual Call Center Week Expo, occurring June 26-30 in Las Vegas. More information on Evolve Contact Suite can be found here.

ABOUT EVOLVE IP

Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP’s combination of security, stability, scalability, and lower total cost of ownership is fundamentally superior to outdated legacy systems and other cloud offerings. Today the company’s services, including disaster recovery, contact centers, virtual desktops, IP phone systems / unified communications, IaaS, and more, are deployed by more than 1,300 commercial business accounts with nearly 200,000 users, licensed seats and managed end points. Visit www.EvolveIP.net for more information.

ABOUT Evolve IP’s Contact Center Solution

Optimize Agents. Gain Insights. Improve Experience. Your contact center is the lifeblood of the enterprise and anything you can do to improve agent results and the customer experience is a major win for the business. On the other hand, if you’re not leveraging technologies like omni-channel, workforce management, and advanced business intelligence you’re likely falling behind the competition. Evolve IP’s contact center provides all of the features you need to run a world-class operation and since it’s delivered in the cloud you won’t have to play catch-up when new technologies emerge. Most importantly, we integrate with the applications you already use making deployment simple, and we build custom solutions that make your team more effective.

New Business Book Summary Available for The Profit of KindnessCtrl Alt Delete

Ctrl Alt Delete

IPSWICH, Mass.June 26, 2017PRLog — In Ctrl Alt Delete, Mitch Joel examines how technology has changed the business landscape. To remain relevant and competitive, brands, businesses, and individuals need to “reboot,” changing both themselves and their business models. Joel identifies five business movements that require businesses and people to adapt, along with seven “triggers” that can help people adopt an entrepreneurial, startup mindset. In this new world of business, opportunities, ideas, and innovations are flooding the market, and only those who can keep up will thrive.

Technology is rapidly changing the way business is conducted. Companies, brands, and individuals have a choice–adapt or become irrelevant and unemployable. The following guidelines offer methods for thriving in the technological present and future:

Businesses should create and maintain direct relationships with consumers. These relationships can be established by using data, media channels, and numerous online platforms.

All marketing should be utilitarianism marketing. Brand marketing must provide consumers with useful, valuable, and innovative tools they can consistently use.

Marketing should embrace the use of both passive and active media.

Companies need to analyze big data and use it in both linear and circular forms to engage with consumers.

Branding and targeted marketing must offer intuitive, context-aware systems designed for a universal screen.

Individuals–whether employees, entrepreneurs, or intrapreneurs–can “reboot” themselves and their careers by thinking “digital first”; striving to have squiggly rather than linear career paths; recognizing that work is now more project-based and entrepreneurial, even in large companies; ensuring that all messaging is authentic and value-added and tells a good story; keeping office space mobile, flexible, and designed for collaboration; and adopting (or employing others with) a hacker mentality.

To learn more, please visit www.bizsum.com